What can I do to resolve my connection issues?

The most common causes of connection issues are firewalls or antivirus programs blocking access to our games.

Please try all these steps before contacting support.

Power Cycle Hardware:

1. Turn off and unplug all of your network devices. This includes all modem and/or network switches/routers - and if they have a battery, please remove the battery.
2. Turn off your computer.
3. Leave them all off for 30-40 seconds.
4. Turn all of your devices back on and give them a few minutes to initialize and update.
5. Clear your internet browser cache.

Flush DNS:

1. Press the windows key + R to open your run dialog (or start menu > run)
2. Enter the exact command: ipconfig /flushdns
3. Press enter

You must have administrative privileges to complete this action

Antivirus Exceptions:

Make sure that you have added the following executable(s) to your Antivirus program's exception/allowed list:

• World of Tanks:
  WorldOfTanks.exe
• World of Warships:
  WorldOfWarships.exe
• World of Warplanes:
  WorldOfWarplanes.exe

Firewall Exceptions:

Make sure that you have added the following executables to your Firewall's exception/allowed list:

• World of Tanks:
  WorldOfTanks.exe
• World of Warships:
  WorldOfWarships.exe
• World of Warplanes:
  WorldOfWarplanes.exe.

Admin Privileges:

1. Right click on the launcher for your game:
   WorldOfTanks.exe for World of Tanks
   WorldOfWarships.exe for World of Warships
   WorldOfWarplanes.exe for World of Warplanes
2. Select Properties.
3. Navigate to the Compatibility Tab
4. Check "Run as Administrator"
5. Click Apply and OK

Router Porting:

You may have to open some ports in order for the games to properly function. To configure your router you might use http://portforward.com/ as reference, it contains detailed info on how to set up ports on almost any router.

• All destination UDP ports: 12000-43000, 5060, 5062, 3478, 3479,
• TCP game ports: 2200, 80, 8080, 443, 5222, 5223, 5333, 3306, 8886, 5672, 15672
• UDP voice chat ports: 12000-29999, 5060, 5062, 3478, 3479

If your issue still persists, please send us a PingPlotter report.