WGCheck is a tool that checks the game files integrity and generates a technical report about your computer and connection: DxDiag report, active processes, installed applications and Network Diagnostics. This technical report will help Support to help you out.
How to create a WGCheck report
- Download the WGCheck tool.
- Extract WGCheck.exe from the archive and place it in any folder of your choice (for example, the Desktop folder), and launch it.
- During the first launch, WGcheck will search for Wargaming Universe game clients on your computer. Found games will be displayed as tabs:
- Should a specific game not be found, you will have to add it manually. Press the tab ADD GAME and find for example WorldOfWarships.exe:
- Should a specific game not be found, you will have to add it manually. Press the tab ADD GAME and find for example WorldOfWarships.exe:
- Now select the game you have issues with:
- Should you use more than one game client, select the specific client you want to check:
- Should you use more than one game client, select the specific client you want to check:
- Check both Add game client to the firewall exceptions and Extended network diagnostics and press Check:
- The checking process will be displayed by the corresponding message and progress indicator:
- Should damaged files be found, a recovery suggestion will appear. Press Recovery to fix the issue.
This will initiate the download and recovery of damaged files.
- Once the checking process is over, the following window appears:
- Press Report. The results will be displayed:
- Press Go to report. A window with the report file created will be displayed:
- Attach this file in your ticket to Support. How to attach files