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How to create a WGCheck report?

WGCheck is a tool that checks the game files integrity and generates a technical report about your computer and connection: DxDiag report, active processes, installed applications and Network Diagnostics. This technical report will help Support to help you out.

How to create a WGCheck report

  1. Download the WGCheck tool.
  2. Extract WGCheck.exe from the archive and place it in any folder of your choice (for example, the Desktop folder), and launch it.
  3. During the first launch, WGcheck will search for Wargaming Universe game clients on your computer. Found games will be displayed as tabs:
    • Should a specific game not be found, you will have to add it manually. Press the tab ADD GAME and find for example WorldOfWarships.exe:
      start
  4. Now select the game you have issues with:
    select
    • Should you use more than one game client, select the specific client you want to check:
      client
  5. Check both Add game client to the firewall exceptions and Extended network diagnostics and press Check:
    extended
  6. The checking process will be displayed by the corresponding message and progress indicator:
    checking
  7. Should damaged files be found, a recovery suggestion will appear. Press Recovery to fix the issue.
    damaged

    This will initiate the download and recovery of damaged files.

  8. Once the checking process is over, the following window appears:
    finish
  9. Press Report. The results will be displayed:
    report
  10. Press Go to report. A window with the report file created will be displayed:
    Reporting
  11. Attach this file in your ticket to Support. How to attach files

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